Surga99 Terms and Conditions – Platform Usage Guidelines

01Acceptance of Terms

Welcome to surga99. These Terms and Conditions ("Agreement") are a legally binding contract between you ("User" or "Member") and surga99 ("Platform", "We", or "surga99"). This Agreement governs your use of the website, mobile app, and all services offered by surga99.

By registering an account, accessing, or using any part of the surga99 platform, you confirm that you have read, understood, and agreed to be bound by all terms stated in this document as well as the surga99 Privacy Policy, which forms part of this agreement.

02Eligibility & Account Registration

To register and use surga99 services, you must meet the following requirements:

• Be at least 18 years old at the time of registration.
• Not located in a geographic region that prohibits the use of online gambling platforms.
• Have full legal capacity to enter into a binding contract.
• Not currently listed on any gambling self-exclusion register of any relevant authority.
• Register only one (1) account — multiple accounts are strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. surga99 reserves the right to request identity verification documents (KYC) such as a national ID or passport at any time to verify the information provided. This KYC process is conducted to protect your account security and ensure compliance with anti-money laundering regulations.

Registering with false information or using another person's identity is a serious violation and will result in permanent account closure and forfeiture of any balance in that account.

03Account Responsibility

Each surga99 member is fully responsible for all activity that occurs within their account. This responsibility covers the following:

• Keep your surga99 account password and login credentials confidential.
• Not sharing account information with any third party, including family members.
• Notify surga99 immediately if you suspect your account has been accessed without authorization.
• Ensure that the device used to access surga99 is free from malware.
• Be responsible for all bets and transactions made through your account.

Surga99 will not be held responsible for any losses arising from your failure to keep your account credentials secure. If you access surga99 from a public device, please ensure you fully log out after every session.

04Deposit & Payment Methods

Surga99 accepts deposits via a variety of safe and trusted payment methods, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and local Malaysia bank transfers. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.

• Minimum deposit: RM 10 for most payment methods.
• Deposits must be made using an account in your own name only.
• Funds are typically credited to your surga99 account within minutes after confirmation.
• Surga99 does not charge any processing fees on member deposits.
• Depositing using a third-party credit card or another person's account is prohibited.

05Wins Withdrawal

Surga99 processes wins withdrawals promptly and transparently. Below are the withdrawal terms and procedures every member should be aware of:

• Minimum withdrawal: RM 30 per withdrawal request.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as the surga99 account holder.
• Standard withdrawal processing time is between 5 and 30 minutes after full verification.
• Withdrawals involving large amounts or specific circumstances may require additional KYC verification.
• Members who have not completed account verification (KYC) may be subject to temporary withdrawal limits.
• Surga99 reserves the right to temporarily suspend a withdrawal while an investigation is conducted if suspicious activity is detected.

To ensure your withdrawal is processed smoothly, make sure the bank account or e-wallet information registered in your surga99 profile is accurate and up to date. Failed withdrawal requests due to incorrect information are entirely the member's responsibility.

06Bonus & Promotions

Surga99 offers a wide range of attractive bonuses and promotions for both new and existing members. All offers are subject to specific terms stated in each respective promotion. The general terms applicable to most surga99 bonuses are as follows:

• Every bonus has a rollover requirement (wagering requirement) that must be met before a withdrawal is permitted.
• The welcome bonus can only be claimed once per new surga99 member.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Surga99 reserves the right to void bonuses if there is evidence of abuse or fraud in bonus claims.
• Each promotion has its own validity period; bonuses not used within that period will expire automatically.
• Using multiple accounts to claim the same bonus is a serious violation and will result in the closure of all associated accounts.

07Game Rules

All games offered on the surga99 platform use software from internationally certified providers that employ independently audited Random Number Generators (RNG). This ensures every game outcome is genuinely random and cannot be manipulated by any party, including surga99 itself.

• Minimum and maximum bet values vary by game and are clearly displayed within the game interface.
• Wins are calculated based on valid game results and not on any system errors or display glitches.
• In the event of a technical disruption during a game session, any affected bets will be returned to the player's account balance.
• Surga99 reserves the right to void winnings obtained through the exploitation of software bugs or known technical vulnerabilities.
• Game results recorded on the surga99 server are final and cannot be disputed.

Players are encouraged to understand the rules of each game before placing bets. RTP (Return to Player) information for each slot game is available on the relevant game info page in the surga99 lobby.

08Prohibitions & Restrictions

The following activities are strictly prohibited on the surga99 platform and may result in immediate action, including permanent account closure:

• Registering more than one account, whether under your own name or another person's name.
• Using automation software, bots, or any third-party tools to play or manage an account.
• Colluding with other players to manipulate game outcomes or abuse the bonus system.
• Exploiting any bugs, technical vulnerabilities, or system errors to gain an unfair advantage.
• Using a surga99 account for money laundering or financing illegal activities.
• Placing arbitrage bets (arb betting) or using strategies designed to guarantee profit without genuine risk.
• Transferring funds between different player accounts.

09Account Closure & Suspension

Surga99 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or platform abuse.
• Failure to provide the requested KYC documents within the specified period.
• Self-exclusion requests filed by the member themselves.
• Instructions from relevant legal authorities.

Members who wish to close their own account may do so by contacting the surga99 customer support team via live chat. Any valid balance in the account will be processed for withdrawal once all conditions are met and no active investigations are ongoing.

Accounts closed due to terms violations are not eligible for balance recovery or any compensation from surga99.

10Liability Limits

Surga99 provides its online entertainment platform on an "as-is" basis. While we make every effort to ensure the platform operates smoothly at all times, we cannot guarantee that the service will always be free from technical disruptions or errors.

• Surga99 is not liable for any indirect losses or economic damages arising from the use of the platform.
• Surga99 bears no liability for service disruptions caused by scheduled maintenance or events beyond our control.
• Any decision to place a bet is entirely the member's own choice; surga99 is not responsible for any gambling losses.
• Surga99's maximum liability to any member shall not exceed the total amount deposited by that member within the 30 days prior to the relevant claim.

11Privacy Policy & Data

Surga99 takes the protection of every member's personal data seriously. All information collected during registration and platform use is managed in strict compliance with data protection principles. For detailed information on how surga99 collects, uses, and protects your personal data, please refer to Privacy Policy which forms part of these Terms and Conditions.

• Your personal data will not be sold or shared with third parties without your consent, except as required by law.
• Surga99 uses 256-bit SSL encryption to protect all data transmitted through the platform.
• You have the right to request access to your personal data held by surga99 at any time.

12Responsible Gaming

Surga99 is committed to promoting responsible gaming. We believe that online entertainment should remain a fun and controlled activity, not a source of financial hardship or emotional stress.

• Members can set deposit limits, session time limits, and loss limits through the surga99 account settings.
• Temporary self-exclusion (minimum 24 hours) or permanent self-exclusion options are available to all members.
• Surga99 strictly prohibits users under the age of 18 from using the platform.
• If you feel that gambling is beginning to affect your life, please contact our support team for immediate assistance.

For more information on self-control tools and available support resources, visit our Responsible Gaming us.

13Terms Changes

Surga99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. However, we endeavour to inform members of significant changes via in-platform notifications or their registered email.

The most recent update date will always be displayed at the top of this document. Continued use of the surga99 platform after any changes are published means you accept and agree to the updated terms. We therefore encourage you to review this Terms and Conditions page periodically.

14Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the surga99 team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the bottom-right corner of the surga99 platform.
• Email: [email protected]
• FAQ: Visit the FAQ for answers to frequently asked questions.

The surga99 customer support team is proud to provide fast and knowledgeable responses in both Bahasa Melayu and English. Do not hesitate to contact us if anything in this document is unclear.